Feedback Form for Arbitration         Please complete this form to help us improve and serve you our valuable customer better         Case Id :            1. Which mode of web communication did you use most?      Case Message Board   Online Chat         2 Any comments on the web communication system?             3. Who was your Arbitrator?             4. How was the Arbitration process handled by the Arbitrator?      excellent   good   fair   poor         5. How satisfied are you with the Arbitration process?      very satistfied   satisfied   neutral   unsatisfied   very unsatisfied         6. Do you feel the time limit of 122 days or 4 months for Arbitration was sufficient?      Yes   should be more   should be less         7. Did you enjoy Arbitrating?      Yes   No   Some what         8. Will you be using Arbitration to resolve disputes in the future?      Yes   No   Probably         Any other comments on the ODR INDIA Arbitration process?             9. How did you find using the ODR INDIA platform?      very comfortable   comfortable   uncomfortable         10. Was the ODR INDIA process user friendly?      very user friendly   user friendly   not user friendly         11. Will you be using ODRINDIA again to resolve any future disputes/issues?      Yes   No   Probably         12. Any other comments             Thank you for taking the time to complete this form. Greatly appreciated!

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